Deloitte’s New Survey Shows Traditional Methods Being Challenged By Disruptive Outsourcing Solutions

According to the “Deloitte 2018 global outsourcing survey”, which involved the participation of more than 500 executives from 25 countries across six sectors, traditional outsourcing is being disrupted by emerging technologies. The focus has moved from cost reduction and improved performance towards expanding offerings and penetrating new markets, which would ultimately accelerate the company’s growth.

 
The results of the survey pools showed that 84% of companies have either started to implement these disruptive solutions or have plans to do so. What's more, 50% of companies have shifted additional services to providers who are engaged in disruptive technologies whilst 43% of them have prioritised that aspect in their contracts. Noteworthy as well is how 37% of companies have increased their provider compensation for innovating.
 
However, despite the positive feedback received in regards to venturing into these new technologies, the challenge would be to find the right service providers to work with. What could clearly be deduced from the survey was that many respondents were concerned about data security, particularly in areas of cloud (68%) and RPA (62%). Only 25% of respondents were not fazed by cyber risks when it came to making outsourcing decisions.
 

GBS Summit 2018 Features Industrial Revolution 4.0

The inaugural GBS ISKANDAR Summit 2018, was held on September 18, 2018 at Hotel Jen Puteri Harbour, Johor, with its main focus on exploring the readiness and challenges faced by Malaysia’s Global Business Services sector in embracing and adopting the evolution of Industry 4.0.
 
The summit, themed Are You Future Proof? was organised by i2M Ventures in partnership with
Outsourcing Malaysia, an initiative of the Outsourcing Industry and a chapter of PIKOM.

The Summit’s supporting partners include the Association of Chartered Certified Accountants (ACCA), Johor State Investment Centre (JSIC) and Malaysia Digital Economy Corporation (MDEC).
 
The event attracted over 200 participants,comprising of senior industry practitioners and key
C-level executives seeking to grasp the impact of Industry Revolution 4.0 on the GBS Industry
which includes the Outsourcing and Shared Services industry.

Some of the focuses of the summit include knowledge sharing and learning amongst peers in the industry, new business opportunities and partnerships, and presents a platform to interact with the government and relevant authorities.
 
The event kicked off with several key speakers which include Scott Bales, Innovation and Digital Transformation Evangelist,who is also the managing director of Innovation Labs Asia; Raju Chellam, Vice President New Technologies of Fusionex International; and Manoj Menon, Senior Partner of Frost & Sullivan.
 
Several panel sessions were also held focusing on topics such as rethinking business strategies and business models; the impact of people, process and technology as a result of IR4.0; and the effect of mega trends on GBS companies.