Malaysia as a High-Value Digital GBS Hub
Recently-Launched GBS Malaysia Strategy 2022 Report offers a solid guide for organisations seeking to build their GBS roadmap
The launch of Global Business Services (GBS) Malaysia Strategy 2022 Report
The launch of Global Business Services (GBS) Malaysia Strategy 2022 Report was a historic event that marks an exciting time for digital business services in this country. Outsourcing Malaysia (OM) has officially announced their new name, Digital Global Business Services Council Malaysia (GBS Malaysia) – putting them at the forefront in providing advice on how digital best practices should be adapted and developed across the GBS industry.
GBS Malaysia has remained an important chapter of PIKOM since 2006.
The GBS industry currently employs more than 250,000 employees in Malaysia and has provided a significant number of employments over the years and contributed significantly to Malaysia’s GDP. This industry experienced significant revenue growth and provided employment during the COVID-19 pandemic since 2020.
Anthony Raja Devadoss, Chair of GBS Malaysia, said: “GBS Malaysia resonates with the constant changes in the GBS sector and we must remain relevant with the times in representing our industry in Malaysia for the next five years. The Global Business Services Malaysia Strategy Report significantly outlays global and local companies’ focus on enhancing the skills of their employees.
"GBS companies realised the need for advanced access and to drive the leading technologies to execute innovative solutions using data analytics, digital experience, robotic process automation and artificial intelligence for the ASEAN and Global markets."
Meanwhile, CEO of MDEC Mahadhir Aziz added: "At MDEC, we intend to accelerate the growth further via the introduction of Malaysia Digital and along with the support by the Government and effective collaborations between public-private partnerships, our nation will be able to assert and consolidate its leadership position in this focus sector."
The report will be distributed to all GBS Malaysia members, stakeholders and industry partners.
