Know More: Global Business Services Network

Global Business Services Network (GBSN),enables the business and sourcing community in Asia to meet and discuss Global Business Services, sourcing trends and to explore opportunities for developing the industry in Asia.

GBSN consists of GBS magazine and the GBS Forum Series –  that leverages  the strength of WordLabs Global Sdn. Bhd., an integrated communications company, in ensuring continuous thought leadership and the provision of solutions for the GBS industry through our forum-driven events and discussions on the latest trends, incorporating knowledge sharing within the industry.

In addition, GBSN provides solutions for our partners and clients by providing services the likes of GBS Events, which organises events commissioned by industry stakeholders specifically modelled according to their needs with GBS Media, GBS Digital solutions and GBS PR services completing a comprehensive suite of offerings.
 

What is the Global Business Services Network (GBSN) Forum?

GBS Forum (gbsforum.com) creates a neutral platform together with public and private players and stakeholders to enable the business community in the Asian region to gather and discuss global business services trends and shifts in business technology.

The origins of GBS lie in Shared ServiceCentres (SSCs), originally established with a strong focus on cost efficiency through centralisation and standardisation. SSCs allowed businesses to concentrate on their core activities while contributing to cost reduction. The major issue with this model was image, with SSCs rarely being seen as an innovative career choice, with a culture more aligned to a ‘call centre’ environment rather than a transformation engine.

Times are changing. Organisations want GBS to provide an enhanced customer experience for both internal users (business management, employees) and external users (suppliers, customers). They want a wider scope of activities that add value and enhance their digital organisations; services that go far beyond the repetitive business tasks traditionally associated with SSC. Both mature and new GBS sites are grappling with this challenge.

However, what do the global business services structures look like? Moreover, how will they evolve to support and enhance the businesses that they operate or serve? This void Wordlabs is filling – not just with the GBS Forums – but also by extending the conversations through all our media channels. The intent is not to educate practitioners and enablers on the “how” (operational issues); what GBS Network is aspiring to do instead is to focus on the “what” (strategic issues) in order to take a more comprehensive view of the value proposition of this industry.

Events under the GBS Forum series seek to find answers to pertinent matters within the GBS sector and at the same time create a platform for the uninitiated to get the right information and latest trends, besides setting the stage for interaction within the business community to share knowledge and debunk myths.
 

ARE YOU READY? THEN JOIN US ON THE JOURNEY...

WHY ATTEND?
•          For customer organisations:
            Learning,Interactions, Networking, Best practices
•          For vendors & ENABLING agencies:
            Positioning Opportunities; Value Selling; Case Studies & Access to Marketplace
•          For sourcing advisors & industry observants:
            Expert Insights
 
FORMAT
•          Keynotes
            Buyers/End-Users to Articulate Issues
•          Panels
            Mix of Buyers, Vendors & Advisors
•          Case Studies
            Vendors & Enabling Agencies

Venue:
ONE WORLD HOTEL, PETALING JAYA

The Global Business Services (GBS) Industry is undergoing a revolution. Disruptive influences are changing the way GBS operates, with Technology disruptors being the most significant and impactful and creating unique opportunities. This requires a fundamentally new vision for GBS across all markets and specifically for Malaysia. Malaysia has a unique opportunity to strengthen its position as the location of choice for large multinationals looking to expand existing facilities or set up new centres.

Malaysia can flourish and be a leading location globally for GBS because of its young, nascent talent pool; GBS experience, and favourable economic environment. It is a place where creative and talented people work closely with technology such as robotic automation, to build a GBS model that can truly power an organisations’ growth and transformation. Malaysia needs to be positioned as a Centre of Excellence (CoE)globally, for GBS Enabling Technology and have the capability to deliver automation and artificial intelligence projects globally from an organisation’s Malaysian GBS centre.

Capitalising on global shifts, Malaysia’s GBS centres can free themselves from traditional Shared Services stereotypes and upskill Malaysian talent to work at the leading edge of the GBS Industry in new services such as Advanced F&A, Commercial Services, Data Management and Analytics. Key to success will be Malaysia’s ability to build on the elements that brought Shared Service Centres here in the first place. Elements the likes of the talent pool; the low-risk, low-tax business environment, and the speed at which we can bring many groups together across government, industry and academia to work together with the common goal of cultivating expertise and leadership in disruptive technologies and new models that will power the next-generation in GBS.

The next phase will be about influencing the building blocks of GBS, the services, technology, people and putting in place government support and a skills strategy to achieve a vision of being globally recognised as a Centre of Excellence for GBS, leading in specialised talent and innovative business services.
 
Paving the way for driving changes in the GBS Industry include:

•          New technologies (Digital Disruptors) like AI and machine learning, are revolutionising business services offerings. Automation is on course to deliver 40% of all transaction accounting work by 2020

•          Users,both external and internal, are demanding more from their service experiences and expect access from everywhere, intuitive features and a personalised experience

•          Businesses are becoming complex and demand real-time insights to make decisions and have increased volume and efficiency expectations of GBS functions

•          Business life expectancy for companies fell from 75 to 15 years in the last 50 years,and continuous innovation and transformation has become an imperative for longevity. 

•          Low cost economies have increased competition and wider labour arbitrage opportunities make it harder for Malaysia to differentiate from a pure cost perspective - Global political status quo is changing with increased protectionism and a growing anti-globalisation sentiment

Malaysian GBS organisations cannot take aback seat in today’s global environment with business as usual. In response to such disruption, companies are now moving towards more advanced models.Research shows that the industry is developing to focus on ‘experienced based’services and/or solving more complex business problems, with almost half of companies expecting to use a more advanced service delivery model within 5 years. GBS organisations are moving towards a customer-centric, end-to-end service based model. It is through this approach that the next wave of value of the GBS model can be unlocked and the Global Business Services Network (GBSN)is here to provide a platform for the Malaysian GBS Industry to discuss,challenge and embrace the changes.
 
For latest information, please log on to www.gbsforum.com or email gbsforum@wordlabs.com.my or tamyne@wordlabs.com.my
 

Highlights of the upcoming event on October 18th 2018

An ASEAN Perspective On The Burgeoning GBS Landscape

*Speaker list/ Agenda is subject to change on event day.

What They Say: Global Business Services (GBS) Forum

“Due to the diverse range of participants at the forum, it allows us to benchmark ourselves against our peers and to tap into best practices and innovative solutions from Industry experts and thought leaders to overcome challenges we face.”
Adrian Lim
(Managing Director, Operations & Infrastructure Services, Accenture)
 
“The event has indeed successfully set the stage for complex conversations with regards to the GBS industry.”
Mohamed Abdel Razek
(Global Head CnC & Tech Ops,
GBS Malaysia Technology Head, Standard Chartered GBS)
 
“GBS Forum has successfully created a solid stage for interaction within the business community to share knowledge and gain best practices.”
Tony Collingridge
(OBE, British High Commission Kuala Lumpur Director of Trade and Investment)
 
“Primary benefit of the GBSN event is the sharing of knowledge and best practices. With practitioners getting together to talk about their challenges and the solutions they have in place. These conversations will improve the Industry as a whole and those involved in it.”
David Hand
Director of Global Business Services (ACCA)
 
“The GBS event is very beneficial to the industry, both from a client and a business point of view as  different Industries are looking for robust end-to-end solutions and new technologies that are available to satisfy their business needs.”
Nickolay Georgiev
Head of Billing Europe (DHL)
 
“The GBSN forums bring a lot of value to the GBS industry in Malaysia and the region. The forum gives participants an opportunity to exchange thoughts, ideas and challenges, potentially leading to collaborative solutions, for the benefit and adoption by the GBS industry.”
Hew Wee Choong
(Malaysia Digital Economy Corporation (MDEC), Vice President, Investment and Industry Development)