Tell us more about AIA Digital+ Malaysia's operations
AIA Digital+ Malaysia serves as a TDA innovation hub, empowering AIA across the Asia-Pacific region to achieve efficiency and innovation in fulfilling its purpose of enabling healthier, longer, and better lives. With a broad spectrum of TDA-related business lines, including cloud architecture, cybersecurity, and technology service management, AIA Digital+ addresses the diverse needs of all 18 business units within the AIA Group.
How about the synergy with AIA Digital+ China and the Philippines?
AIA Digital+ Malaysia operates synergistically with its counterparts in China and the Philippines through a multi-location strategy. This approach ensures resilience in critical services, diversified talent pools, and access to technology, digital, and analytics expertise. Collaboration with industry technology providers enhances collective expertise, enabling AIA to become a customer-centric, world-class digital insurer.
How do you enhance data-driven capabilities?
We've implemented agile operating models to empower data-driven decision-making at AIA Digital+ Malaysia, reducing organisational layers in our selected markets. This approach fosters quicker value realisation, customer-centric focus, and innovation. Our substantial investment in technology, digital, and analytics capabilities has bolstered our workforce by 63% between July 2020 and December 2022, propelling us toward executing our growth strategy.
We prioritise customer satisfaction, retention, and profitability by simplifying customer journeys with faster turnaround times. We also ensure that our AI applications put humans at the centre of our decision-making with effective oversight and controls that adhere to regulatory requirements, including data privacy and protection principles across all our markets, so that AIA stays at the forefront of responsible use of AI in Asia.
How do you bring the ESG agenda into AIA Digital Malaysia+ ?
Environmental, Social, and Governance (ESG) considerations are central to AIA's strategy. Through its five-pillar ESG strategy (Health & Wellness, Sustainable Investment, Sustainable Operations, People & Culture and Effective Governance), AIA promotes sustainable development, fostering a healthier Asia for its people and communities. Initiatives under the “People & Culture” pillar empower employees and promote a diverse, inclusive culture. The “Effective Governance” pillar ensures transparent and responsible practices.
AIA Digital+ Malaysia localises these initiatives, building ESG awareness among employees and promoting sustainable operations, such as working towards a paperless workplace and supporting electric vehicles.
Presentation of MD Status mock certificate from Raymond Siva - Senior Vice President, Digital Investment of MDEC to Biswa Misra – AIA’s Group Chief Technology and Life Operations Officer and Marcel Malan, Head of Group IT Operations & General Manager of AIA Digital+ Malaysia during the Grand Opening Ceremony of AIA Digital+ Malaysia.
How do you view the digital talent landscape in Malaysia?
Malaysia's digital talent landscape offers a diverse and skilled workforce, perfectly aligning with AIA Digital+'s purpose-driven empowerment and collaboration. AIA fosters a culture of continuous improvement, emphasising the "Believe in Better" Employee Value Proposition.
Talent attraction and retention strategies are geared toward developing adaptable professionals who believe in creating healthier, longer, and better lives across Asia.
AIA Digital+ Malaysia’s Healthier, Longer, Better Lives (HLBL) Fest.
