“Through the adoption of standards, Natural Wellness Sdn Bhd is able to expand and became a respected multi-segmented player in the Healthcare industry.”
Natural Wellness Sdn Bhd is the fastest-growing Cosmeceutical and Nutraceutical company in Malaysia; it is an ISO 9001 (Quality Management Systems) and MS1500 (Halal Certification) accredited manufacturer. The established company is known for its Islamic management model. The company ensures that Islamic values are embedded in all of its business microtransactions, hoping to set an example to Muslim communities across the globe. Other than producing over-the-counter products, the company is also known for its wide range of Halal certified products including cosmetics, supplements, health food and beverages.
Company name:Natural Wellness Industries Sdn Bhd Country: Malaysia Industry:Cosmeceutical and Nutraceutical Manufacturing
Main products/services:Cosmetics, supplements, food & beverages, over the counter products and generic pharmaceuticals.
Main use of standards:
Manufacturing
Marketing & sales
Production, quality assurance
Most important standards used:
MS 1900:2005, Quality Management Systems: Requirements from an Islamic Perspective
MS 1500:2009 / MS 2200:2008 (Halal Certification - Production, Preparation, Handling & Storage – General Guidelines)
ISO 9001:2009, Quality Management Systems
GMP No.: MALLP20131493 /
MS 22000:2005, Food Safety Management Systems
MS 1480:2007, Food Safety According to Hazard Analysis and Critical Control Point System (HACCPP)
MS 1514:2009, Good Manufacturing Practice (GMP)
What were the major benefits for Natural Wellness Sdn Bhd of using standards?
By adopting Standards, Natural Wellness was able to:
Improve its customer satisfaction levels drastically in Malaysia, Australia, Japan, China, Hong Kong, Indonesia, Thailand, Singapore and the Middle East
Increase the confidence level of its customers that resulted in a 50% increase in sales
Open up new markets in the Philippines and help to break the trade barriers. This can be further illustrated by a reduction of inventory held by 50%
Remains free of borrowings and long term liabilities, with a 100% increase in total assets
How did standards lead to these benefits?
Through the adoption of Standards, Natural Wellness Sdn Bhd was able to expand and become a respected multi-segmented player in the Healthcare industry. Moreover, since the adoption of Standards, the company has been parallel with its mission to provide high quality, affordable and up-to-date healthcare products to their customers, worldwide.
