Are You Ready? Join Us On Our Journey!
WHY ATTEND?
• For customer organisations:
Learning, Interactions, Networking, Best
practices
• For vendors & ENABLING agencies:
Positioning Opportunities; Value Selling;
Case Studies & Access to Marketplace
• For sourcing advisors & industry observants:
Expert Insights
FORMAT
• Keynotes
Buyers/ End-Users to Articulate Issues
• Panels
Mix of Buyers, Vendors & Advisors
• Case Studies
Vendors & Enabling Agencies
VENUE : KUALA LUMPUR
The Global Business Services (GBS) Industry is undergoing a revolution. Disruptive influences are changing the way GBS operates, with Technology disruptors being the most significant and impactful and creating unique opportunities. This requires a fundamentally new vision for GBS across all markets and specifically for Malaysia. Malaysia has a unique opportunity to strengthen its position as the location of choice for large multinationals looking to expand existing facilities or set up new centres.
Are You Ready For The Revolution ...
GBSN’s Malaysian Event
October 18th, Kuala Lumpur, Malaysia
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Malaysia can flourish and be a leading location globally for GBS because of its young, nascent talent pool; GBS experience, and favourable economic environment. It is a place where creative and talented people work closely with technology such as robotic automation, to build a GBS model that can truly power an organisations’ growth and transformation. Malaysia needs to be positioned as a Centre of Excellence (CoE) globally, for GBS Enabling Technology and have the capability to deliver automation and artificial intelligence projects globally from an organisation’s Malaysian GBS centre.
Capitalising on global shifts, Malaysia’s GBS centres can free themselves from traditional Shared Services stereotypes and upskill Malaysian talent to work at the leading edge of the GBS Industry in new services such as Advanced F&A, Commercial Services, Data Management and Analytics. Key to success will be Malaysia’s ability to build on the elements that brought Shared Service Centres here in the first place. Elements the likes of the talent pool; the low-risk, low-tax business environment, and the speed at which we can bring many groups together across government, industry and academia to work together with the common goal of cultivating expertise and leadership in disruptive technologies and new models that will power the next-generation in GBS.
The next phase will be about influencing the building blocks of GBS, the services, technology, people and putting in place government support and a skills strategy to achieve a vision of being globally recognised as a Centre of Excellence for GBS, leading in specialised talent and innovative business services.
Paving the way for driving changes in the GBS Industry include:
• New technologies (Digital Disruptors) like AI and machine learning, are revolutionising business services offerings. Automation is on course to deliver 40% of all transaction accounting work by 2020
• Users, both external and internal, are demanding more from their service experiences and expect access from everywhere, intuitive features and a personalised experience
• Businesses are becoming complex and demand real-time insights to make decisions and have increased volume and efficiency expectations of GBS functions
• Business life expectancy for companies fell from 75 to 15 years in the last 50 years, and continuous innovation and transformation has become an imperative for longevity.
• Low-cost economies have increased competition and wider labour arbitrage opportunities make it harder for Malaysia to differentiate from a pure cost perspective - Global political status quo is changing with increased protectionism and a growing anti-globalisation sentiment
Malaysian GBS organisations cannot take a back seat in today’s global environment with business as usual. In response to such disruption, companies are now moving towards more advanced models. Research shows that the industry is developing to focus on ‘experienced-based’ services and/or solving more complex business problems, with almost half of companies expecting to use a more advanced service delivery model within 5 years.
GBS organisations are moving towards a customer-centric, end-to-end service based model. It is through this approach that the next wave of value of the GBS model can be unlocked and the Global Business Services Network (GBSN) is here to provide a platform for the Malaysian GBS Industry to discuss, challenge and embrace the changes.
